Delivery

Due to high demand over Black Friday/Cyber Monday, order dispatch times are currently 3-5 days. As a proud Australian business, we apologise for the delay and are delighted to offer the best pricing for your family’s health. Thank you for your understanding!

It is the customers responsibility to enter the correct billing and delivery address to confirm the details before processing. We ship Australia wide at a standard rate of $9.95 or $10.95 to ship with Australia Post. For orders over $99
shipping is free!

Standard and Free shipping is sent with Aramex (note: if you have a PO BOX or parcel locker and qualify for Free Shipping it will be sent with Australia Post).

Express Shipping is available for $19.95 through Australia Post.  Tracking information for your order will be emailed to you. To track your order simply click on the link in your order confirmation. 

Gr8 Health may not be able to provide delivery to all areas, and if so, a full refund of your order will be provided. We aim to have orders processed and dispatched within 2 business days of being received.
 
Gr8 Health orders are shipped Australia-wide using Aramex and/or Australia Post E-parcel service. Most orders are dispatched in 1-3 business days from order date.  

You can track your order using the tracking number sent to you via email once your order has been packed and shipped. We also SMS tracking links on each order when parcel is out to dispatch to you.  The email & SMS will be sent to the same email/SMS address you used to place your order. 

Orders can take up to 10 business days to be delivered, depending on your delivery location.  Please refer to the delivery timeframe displayed on your tracking email or SMS for the most accurate ETA, and contact us at [email protected] if you have still not received your parcel after 13 days.  We do not refund for delayed delivery due to courier services.  

Order cut off times for delivery prior to Christmas 2024:

• Capital city customers (Sydney/Brisbane/Adelaide/Canberra) – Order by 17th December
• VIC customers and other States & Territories regional areas- Order by 14th December
• WA and NT customers – Order by 12th December

Damaged Products

We check every product carefully to ensure it is not damaged prior to packing the products. Please check your parcel as soon as you receive it to check if there are any damaged products from the shipment and give us a call on (07) 5532 2069 or email at [email protected] with your order number and photos so we can submit a claim with the shipping companies and organise a replacement to be sent to you as soon as possible.

Pricing Policy & Currency

gr8health.com.au is carefully monitored by our staff to provide customers with competitive pricing. Product prices are dynamically updated by our in-house purchasing system when price changes are received from our suppliers. All of our prices are in Australian Dollars (AUD) and are inclusive of GST (Goods and Services Tax).

Payment Methods

Visa and MasterCard are accepted, and no surcharges apply using BrainTree. Braintree is a validated Level 1 PCI DSS compliant service provider. PayPal and Direct Deposit also accepted.

We also offer AfterPay – a service that allows you to split your purchase into 4 fortnightly instalments with no interest. T&C’s apply.

Returns

We understand that online shopping can be difficult.  We will accept the return of any product which is damaged or does not match the description of what you ordered. Gr8health.com.au must be contacted via email within 24 hours of receiving your goods and provided with photo evidence for verification.  Items must be received back within 7 days of purchase.  We will issue you with a return address label that needs to be placed onto the original packing for return.

Goods returned to us because of change of mind must be unused and in perfect re-saleable condition (including product packaging, instructions etc.) otherwise we will not be able to refund you. Items must be returned within (7) days of the purchase
date. If you instigate a return due to change of mind, you will be responsible for all associated costs due to returning the item ($4.95 processing fee as well as any postage).

Sale goods are non-returnable unless faulty. Gr8Health.com.au takes no responsibility for lost merchandise without proof of delivery. The original shipping charges are not refundable. 

A processing fee of $4.95 will be charged for change of mind and parcels that have been returned to our office due to them not being collected.

Missing Parcel

Gr8 Health is not responsible for a missing parcel as we provide tracking details and once your order has left our warehouse it is no longer in our possession. If the courier informed you the parcel was delivered and you are sure it was not, this matter should be taken to Australia Post or Aramex via these links: 
– Australia Post: https://auspost.com.au/receiving/delayed-lost-or-damaged-items/find-a-
missing-item
– Aramex: https://www.aramex.com/au/en/home

Order Changes or Cancellations

As we strive to process orders quickly, there is only a brief period of time during which you may change or cancel an order. All orders are automatically processed on our secure merchant facility and this process incurs irreversible fees. If you wish to cancel an order, a full refund will be issued, minus any transaction and/or other applicable fees incurred by Gr8health.com.au due to the cancellation of your order ($4.95 processing fee).

If you should make a mistake when ordering, please contact us immediately and if your order has not yet been dispatched, we will try to accommodate your request.