Please note: Due to summer temperatures, chocolate products are at risk of melting during transit. While we take care in packing your order, we cannot take responsibility for heat-related damage once the parcel has left our facility.

We do not deliver in cold packaging so we advise customers to select “express shipping” to avoid your chocolate sitting in trucks for too long. Unfortunately, once the chocolate leaves the warehouse we are not in control of how it is shipped and standard shipping is via road which can be long and hot during the summer.

As this risk is outside of our control, we are unable to offer refunds or replacements for chocolate items affected by heat.